• 30-Day Return • Secure Checkout
Return Policy
At Forevely we want every order to look and feel right. If anything is wrong with your purchase, email support@forevely.com and we answer within 24 hours on business days.
1. Order Cancellation
To cancel an order, contact us within one hour of placing it. Cancellations cannot be processed once the order has shipped.
2. Order Returns
We accept returns and exchanges of unused products within 30 days of receipt.
2.1 What we can accept. The product must be in its original condition, with uncut and unbleached hair, unchanged colour and untouched lace, no cutting and no trimming. A wig sits against the scalp, so for hygiene we cannot accept a used one.
2.2 How to start a return
- Contact us within 30 days with the reason and photos.
- We send you the return address once the request is approved.
- We refund within 2 business days of receiving and checking the item.
3. Order Exchanges
Exchanges follow the same steps. We confirm the replacement and any price difference after approving the request, then ship the new item within 3 business days of receiving the returned one.
4. Refund Processing Time
Refunds go back through the original payment method. Timing depends on the provider.
- PayPal, about 3 business days
- Credit or debit card, about 10 business days
If the card you used has expired, contact your card issuer.
Full terms: Refund Policy.
