Shipping policy

Orders shipped to the United States

Free tracked shipping on every order. There is no minimum. Orders to Alaska, Hawaii, Puerto Rico, other US territories and APO/FPO/DPO addresses pay a shipping fee, shown at checkout before you pay.

How long it takes

Processing: 1 to 3 business days.
In transit: 7 to 12 business days.

You get a tracking number by email as soon as your order ships.

If we cannot ship your order within the time we told you, or within 30 days if we gave no time, we will email you and you can choose to wait or to cancel for a full refund.

Peak season

During peak season some deliveries take longer than usual. Delays can come from our suppliers, the carriers, traffic and road conditions, or customs clearance. We are working to get every order to you as quickly as we can. If your order seems late, email support@forevely.com with your order number and we will check on it for you.

Duties and taxes

We do not collect duties or import taxes at checkout. If a carrier charges an import fee on a parcel from overseas, that fee is the customer's to pay.

Optional Package Protection

Package Protection is offered in the cart for $2.99. You choose it with the Protected checkout button, and you can check out without it from the same place. See below for what it changes.

Lost, stolen or damaged parcels

Without Package Protection: if your parcel is lost in transit, stolen, or marked as delivered but never reaches you, we resend it free. We first open a trace with the carrier, keep you updated by email, and resend once the trace closes. Please check around your home and with your neighbors first.

With Package Protection: if your parcel is lost, stolen or marked as delivered but never reaches you, we ship your replacement as soon as you report it, with no waiting for a carrier trace.

Replacement, not refund: for a lost or stolen parcel we send a replacement, with or without Package Protection, not a refund. If an item can no longer be supplied, we refund everything you paid for it, including any shipping fee and Package Protection. This does not limit your rights under the consumer laws where you live.

Damaged: with or without Package Protection, damaged, defective or wrong items, and items missing from your parcel, are replaced or refunded under our Refund policy, with no return needed.

Wrong or incomplete address: email us right away and we fix it free if the order has not shipped. If a parcel comes back or is lost because the address was wrong or incomplete, we resend it once you pay the new shipping cost.

How to report it: email support@forevely.com with your order number. For a lost or stolen parcel, tell us what your tracking shows, within 60 days of your order date. For damage, add a photo of the item and the box, within 30 days of delivery.

Questions: support@forevely.com